Hospitals & clinics
Patients book appointments by voice. 24/7.
Spelo lets visitors book appointments, ask hours and insurance questions, and find the right department, all by voice, on your existing site.
Use case
Why voice wins here.
Patients ask about availability, insurance, departments, and parking. The agent reads your live schedule, books the appointment, captures the contact details, and routes anything clinical or PHI-sensitive to your team. Public-facing only: Spelo handles the logistics layer, not protected health information.
- Patients book appointments by voice (calendar, Solutionreach, or custom EHR webhook)
- Answers hours, accepted insurance, locations, and departments live from your site
- Captures new-patient intake (name, phone, reason, insurance), no PHI in conversation
- Routes urgent or clinical questions to your team with a transcript and timestamp
What visitors ask
The kinds of questions voice handles here.
"Can I book a check-up next week?"
"Do you accept Blue Cross PPO?"
"What time does the dental clinic open Saturday?"
"How do I book with Dr. Patel for cardiology?"
Sample flow
What a session actually looks like.
A condensed transcript, from the visitor's first question to the completed action.
Patient: "I need to book a cleaning, soonest you have."
Agent: checks calendar -> "Tuesday at 2pm or Thursday at 10am, which works?" -> books Thursday -> captures insurance + phone -> sends confirmation text via webhook.Patient bookings, around the clock.
Spelo answers what your front desk would, books the appointment, and routes anything clinical to your team, all by voice, on your existing site.